shipping
NOTE: ALL PREORDERS WILL SHIP UPON LAUNCH IN 2026.
Where we ship — We currently ship within the United States (all 50 states). We do not offer international orders/shipments at this time.
All shipping costs are displayed at checkout before payments are made, and shipping costs will vary based on volume ordered.
processing time
EXCLUDING PREORDERS
Orders are processed within 1–2 business days (Monday through Friday, excluding holidays). A tracking email is sent as soon as your order ships.
shipping options
EXCLUDING PREORDERS
- standard: 3–6 business days from shipment
- expedited: 2–3 business days from shipment
Estimates are carrier-provided and may vary due to weather or peak volumes.
holiday & peak periods
Processing and carrier transit times may extend during peak seasons. Any known, material delays may be posted here.
Customer Care (Damaged Orders) — Should any concern arise with your order upon receipt, we kindly request that you notify our Customer Care Team within 48 hours of the courier marking your package as delivered. This timeframe enables us to promptly investigate the matter and serve you with excellence. To assist us in expediting the process, please provide clear photographs of the product and packaging, and refrain from discarding any contents until our team has reviewed your case. Kindly note that we may be unable to accommodate requests submitted beyond this window or without the required documentation.
Refunds & Returns Policy — Due to the nature of our product as a dietary supplement, we are unable to accept returns or issue refunds once an order has been processed and shipped. This policy is in place to protect the integrity, quality, and safety of our product.
questions? Please don't hesitate. We’re here to help: info@aureabiome.com